Privacy Policy
At Neogen Care, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services, you agree to the practices described in this Privacy Policy.
1. Introduction
Neogen Care is a US-based home health agency dedicated to providing exceptional care to our clients. This Privacy Policy outlines how we handle your personal information in compliance with applicable laws and regulations.
2. Types of Information Collected
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, mailing address.
Health Information: Relevant medical history, treatment details, and other health-related information.
Payment Information: Credit card or other payment details.
Technical Data: IP address, browser type, and usage data.
Communication Preferences: Consent for SMS messages or emails.
3. Methods of Information Collection
We collect personal information through the following methods:
Online forms on our website.
Phone calls and email communications.
In-person consultations and service visits.
Automated data collection tools, such as cookies.
4. Purpose of Data Collection
We collect and use personal information for the following purposes:
To provide home health services and personalized care.
To communicate with you regarding appointments, services, and updates.
To process payments and manage billing.
To improve our services and website functionality.
To comply with legal and regulatory obligations.
5. Data Security Measures
We employ robust security measures to protect your personal information, including:
Encryption protocols to secure data during transmission.
Secure storage systems to prevent unauthorized access.
Regular audits and updates to our security practices.
6. Data Sharing
We do not sell or share your personal information for marketing purposes. Your data may be shared with third parties only under the following circumstances:
To comply with legal requirements or court orders.
With trusted service providers who assist in delivering our services, under strict confidentiality agreements.
7. User Rights
You have the following rights regarding your personal information:
Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your personal information, subject to legal obligations.
Opt-Out: Withdraw consent for communications, including SMS messages.
To exercise these rights, please contact us at +1 510-440-1383.
8. SMS Communications Policy
Consent for SMS Communication
By opting in to receive SMS messages, you agree to:
Receive promotional or informational messages from Neogen Care.
Reply "STOP" to opt out at any time.
Reply "HELP" for assistance or visit www.neogencare.com
Types of SMS Communications
SMS messages may include:
Appointment reminders.
Updates about our services.
Health tips or educational content.
Standard Messaging Disclosure
Message and data rates may apply based on your mobile carrier’s policies.
Message frequency will vary depending on your preferences and our communication needs.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date. Please review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: care@neogencare.com
Phone: +1 510-440-1383